Legal notice

The website www.augustins1261.com is published by: Autour du Petit Paradis SARL

Registered office address: 16 rue de la Carreterie – 84000 – AVIGNON

Publication manager: Sabine Eouagnignon

DATA PROCESSING AND FREEDOMS
Any user who has submitted information that is directly or indirectly identifying has a right of access and rectification in accordance with Law No. 78-17 of 01/06/78 (Data Processing and Freedoms) with the site administrator.

Hyperlinks
External websites to Autour du Petit Paradis SARL that have a hyperlink to this site are not under the control of Autour du Petit Paradis SARL, which therefore disclaims any responsibility for their content. The user is solely responsible for their use.

LIABILITY

By accessing this site, you are informed that the use of the Internet requires compliance with a set of laws relating in particular to copyright and the Data Processing and Freedoms law. Autour du Petit Paradis SARL cannot be held liable due to errors or omissions, and the publisher also reserves the right to modify and update the site data at any time.

COPYRIGHT

In application of the French Intellectual Property Code, reproduction for a use other than private, sale, distribution, publication, adaptation or communication, in part or in whole, of the data (presentation, site layout, photos, texts and illustrations protected by copyright) are strictly subject to the prior written authorization of the rights holders cited above.

DATA PROCESSING AND FREEDOMS

Any user who has submitted information that is directly or indirectly identifying has a right of access and rectification in accordance with Law No. 78-17 of 01/06/78 (Data Processing and Freedoms) with the site administrator.

PROTECTION OF PERSONAL DATA

Identity of the data controller

The Site is published by the operating company whose contact details are above.
Access to the website as well as use of its content are carried out within the framework of the terms of use described below.

Nature of personal data

For the purposes hereof, «personal data» means any personal information that you may share with the operating company and that may allow it, directly or indirectly, to identify you as a natural person, for example during a visit to a website, an information request, a room reservation and other services.

Personal data collected

You may be asked to provide your personal data when browsing the operating company’s website.

Whether the requested information is mandatory or optional is indicated to you at the time of collection by an asterisk «*». The requested information marked with an asterisk is mandatory because it is essential for processing your various requests. The other information is intended to help us get to know you better and to improve the services offered to you. It is therefore optional.

The operating company collects and processes, in particular, your last name, first name, email address, billing address, phone number, IP address, connection data and browsing data, your preferences and interests (non-smoking room, preferred room, type of stay…), and your online reviews.

When is your personal data collected?

  • You browse the website (IP address and Cookies) and view products or services;
  • You share your observations/comments with the operating company in certain sections, via questionnaires or contact forms, the operating company’s official social media page;
  • You send an email message to the operating company;
  • You subscribe to the newsletter mailing list;
  • You share a page or an offer by sending an email or via a social network;
  • You respond to a satisfaction survey;
  • You request a quote.

Data storage

The information collected is stored in our various reservation systems on secure databases certified SSL.

This database includes: customers’ names, their address, their phone numbers, their position, the name of their company, and their credit card data. We may also record other information such as your preferences regarding the room, meals, drinks and other services, as well as your stay history within our establishment.

Purpose of data collection by the operating company

Through the website, the operating company collects data about you that is strictly necessary for the following purposes:

  1. To manage your requests for information and reservations, as well as any loyalty program;
  2. To improve and personalize the operating company’s services in order to facilitate your browsing on the website;
  3. To manage and monitor the entire customer relationship;
  4. Manage subscription to the operating company’s news and promotional offers (newsletter);
  5. To manage all your access requests in accordance with the legislation in force;
  6. Manage unpaid invoices and disputes;
  7. Manage job applications in connection with the operating company’s job offers that caught your attention, or any unsolicited application;
  8. Measuring quality and satisfaction.

In the absence of a response to the required information, your request cannot be taken into account.

Commitments of the operating company regarding the protection of personal data

Transparency and purpose:

No personal data is or will be collected without your knowledge. The optional or mandatory nature of the information to be provided to the operating company as part of the collection carried out on the website will be indicated to you in advance, by the presence of the «*» asterisk symbol. The operating company collects and processes your personal data only for the purposes described in these Legal Notices.

Proportionality and relevance:

The operating company collects and processes only the personal data necessary for the proper handling of your request or for the personalization of the services offered to you.

Data retention period:

The operating company retains your personal data only for the period necessary for their processing in accordance with what is provided for by applicable law.

Security and confidentiality:

The operating company undertakes to take the necessary measures to guarantee the confidentiality of the data and not to disclose it to unauthorized third parties.

We may be required to transmit your personal information to local authorities, if required by law or as part of an investigation and in accordance with local regulations.

Like most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP address), type of browser used, the internet service provider, referring pages and exit pages, the operating system, the date, the time and Clickstream data.

Cookies do not record the information provided by users during an online booking or when registering a customer account. Cookies identify your browser rather than you and cannot on their own be sufficient to reveal your identity.

Respect for your rights:

You are informed of your rights of inquiry, access, rectification and objection on legitimate grounds, as well as your right to object to commercial prospecting in accordance with the provisions of Law No. 78-17 of January 6, 1978.

Rights of access, rectification and objection:

In accordance with Law No. 78-17 of January 6, 1978, relating to Data Processing, Files and Freedoms, you have, upon simple written request, a right of access to and rectification of information concerning you.
You may also, for legitimate reasons, object to the processing of data concerning you.

To exercise one of these rights and obtain communication of the information concerning you, simply contact the operating company whose contact details are accessible at the beginning of these Legal Notices.

Review management policy

Transparency commitment

We attach paramount importance to the authenticity and transparency of the reviews published on our site. We comply with the legal obligations regarding the publication of online reviews, in accordance with the Consumer Code (Article L. 111-7-2, Decree No. 2017-1436 of September 29, 2017).

The reviews displayed on our site are mainly retrieved from Google, but may also come from other sources. We carry out an a posteriori check to ensure their authenticity, but some fraudulent reviews may nevertheless escape us.

Collection and verification of reviews

  • The reviews displayed generally come from Google, although other sources may be used.
  • We verify reviews to ensure they comply with our publication rules.
  • If a fraudulent review is detected, we remove it. However, some inauthentic reviews may escape our control despite our vigilance.

Display and ranking of reviews

  • Only the most recent reviews are displayed on our site. This means that some reviews, whether positive or negative, may no longer be visible after a certain time.
  • Each review mentions the publication date as well as, when available, the date of the customer experience.
  • No remuneration or consideration is offered in exchange for a review.
  • Customer reviews published on our site are subject to an internal moderation procedure aimed at ensuring their authenticity and compliance with applicable laws. Reviews presented on this site are subject to a selection according to criteria defined internally. Published reviews do not necessarily reflect all customer feedback. In accordance with Decree No. 2017-1436 of September 29, 2017 and Article L.111-7-2 of the Consumer Code, we inform our users that reviews may be selected before their publication. This selection is based on objective criteria such as verification of the consumption experience, relevance of the content, and compliance with rules of courtesy. Reviews containing insulting or discriminatory remarks or infringing on third parties are systematically excluded. Users have the possibility to contact us for any request to modify or delete their review, subject to appropriate justification.

Publication and moderation criteria

Reviews are published according to the following criteria:

  • The review must come from a verifiable source and relate to a real experience with our company.
  • The review must comply with rules of courtesy and must not contain defamatory remarks.
  • A review may be removed if it is reported as fraudulent, contains incorrect information, or includes inappropriate language.

Right of reply

Companies and professionals may exercise their right of reply to provide clarification or an explanation regarding a published review.

COOKIES

When visiting the website, certain information relating to the navigation of your device may be recorded in files called «Cookies» installed on your device, subject to the choices you have expressed regarding cookies, which you can change at any time.

A cookie is a small text file saved in a dedicated space on your device’s hard drive when you consult an online service via your web browser. It enables its issuer to identify the device in which it is stored, for the duration of the cookie’s validity or storage period.

The cookies that the operating company issues are used for the purposes described below, for the duration of validity of the relevant cookie, subject to your choices resulting from the settings of the web browser software used during your visit to the website, the settings of which you can change at any time.

Cookies from partner companies (third-party cookies) may be placed on your computer via the pages of the website

Only the issuer of a cookie is able to read or modify the information contained therein.

Different types of cookies are used on the website; they have different purposes. Some are necessary for your use of the website.

Analytical cookies

These are cookies that enable the operating company to:

  • generate statistics on the various elements making up the website (sections and content visited, paths taken) in order to improve the browsing experience offered;
  • count the total number of advertisements displayed by it on its advertising spaces, identify those advertisements, their number of displays, the number of clicks and navigation information.

Example of analytical cookies

  • _ga Analytics: recording of browsing data
  • __utm Analytics: recording of browsing data
  • _gac Campaign: recording browsing data from advertising campaigns

Cookies and social network plug-ins (social buttons)

The operating company may include on the website tools for sharing content with other people or for informing those other people of your visit or your opinion regarding content on our site. This is notably the case for «Share», «Like» buttons from social networks such as Facebook, Twitter, etc.

The operating company has no control over the process used by social networks in collecting information.

  • Facebook Connect: log in using your Facebook account
  • Facebook Social Graph: share the page on Facebook
  • Pinterest: share the page on Pinterest
  • LinkedIn: share the page on LinkedIn
  • Instagram: share the page on Instagram

Cookies and machine identifiers for the purpose of securing transactions

We inform you that when you place an order, the operating company, or its service providers acting on its behalf, may place cookies or collect information relating to your device, including in particular the information (technical security attributes) necessary to recognize devices (computer, tablet or mobile phone) in order to enable identification of your device for the purpose of securing transactions in your interest.

Advertising cookies

Advertising content (graphics, animations, videos, etc.) displayed in the operating company’s advertising spaces may contain cookies issued by third parties which may, during the validity period of the cookies, count clicks, but also offer you the most suitable ads according to your browsing behavior, interests and preferences.

Refusing advertising cookies has no impact on the use of the site and will not result in advertising on the site or on the internet stopping. This will only have the effect of displaying advertising that will not take your interests or preferences into account.

These cookies mainly depend on advertising networks. We cannot list them exhaustively:

  • AdWords: purchase of sponsored keywords displayed on Google
  • Facebook Custom Audience
  • targeted advertising: recording the browsing path

Ad targeting

The site may contain cookies issued by third parties (agencies and advertising tools) and allow these third parties, during the validity period of this cookie, to collect browsing data relating to devices connecting to our sites, but also to offer you advertising content that may correspond to your previous browsing on the site.

Under no circumstances does this collection of data allow these service providers to personally identify you. Your last name, first name, username, postal address, email address and password are under no circumstances communicated to third parties without your prior and explicit consent.

Your choices regarding cookies

Several options are available to you to manage cookies. Any settings you may undertake are likely to modify your browsing on the internet and your conditions of access to certain services requiring the use of cookies.

The choices offered to you by your browser software

You can customize your internet browser (Google Chrome, Internet Explorer, Mozilla Firefox etc…) so that cookies are stored on your device or, conversely, so that they are refused.

Refusing cookies

If you refuse the storage of cookies, certain features, such as identification / logging in to your personal space, personalization of your browsing (choice of preferred language, for example) will no longer be available.

The operating company declines any responsibility for the consequences related to the degraded functioning of its services and features due to refusal of the cookie.

How can you exercise your choices, depending on the browser you use?

For the management of cookies and your choices, the configuration of each browser is different. It is described in your browser’s help menu, which will allow you to know how to change your wishes regarding cookies.

For Internet Explorer™ :

https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or

In Internet Explorer, click the Tools button, then Internet Options. Under the General tab, under Browsing history, click Settings. Click the View files button. Click the Name column header to sort all files in alphabetical order, then browse the list until you see files starting with the prefix «Cookie» (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) that include the name of the operating company and delete them. Close the window that contains the file list, then click OK twice to return to Internet Explorer.

For Safari™ :

https://support.apple.com/?path=Safari/3.0/fr/9277.html
Or
In your browser, choose the Edit menu > Preferences. Click Security. Click Show Cookies. Select the cookies that contain the name of the operating company and click Delete or Delete All. After deleting the cookies, click Done.

For Chrome™ :

https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
Or
Open Google Chrome. In the browser toolbar, click More. Hover over More tools, then click Clear browsing data. In the “Clear browsing data” window, check the boxes Cookies and other site or plug-in data and Cached images and files. Use the menu at the top to select the amount of data you want to delete. Select From the beginning to delete everything. Click Clear browsing data.

For Firefox™ :

https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
Or
Go to the browser’s «Tools» tab then select the «Options» menu. In the window that appears, choose «Privacy» and click «remove specific cookies». Locate the files that contain the name of the operating company. Select them and delete them.

For more information about cookies

The operating company invites you to consult the CNIL website at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

Referral to the Consumer Mediator

In accordance with Articles L. 616-1 and R. 111-1 6° of the French Consumer Code, the customer is entitled to refer free of charge to the Tourism and Travel Mediator, whose contact details are currently as follows:
Tourism Travel Mediator,
MTV Tourism Travel Mediation
P.O. Box 80 303
75823 Paris Cedex 17

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UID number
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